MGMT 650 Global Operations Management in the Service Environment Assignment Sample UAEU, UAE

This free assignment sample is a free solution of Global Operations Management in the Service Environment Assignment under the MGMT 650 at the University of UAE.

Now, the key to improving productivity in the service sector lies in the effective management of service operations. Also, this course focuses on analyzing and improving service operations in organizations.

Moreover, the topics covered include:

Service strategy, service quality, service operations, service process design and facility location, service process flow management, managing supply and demand, managing waiting for lines, and service capacity planning.

Additionally, the topics will be taught through a mix of quantitative models and qualitative frameworks and concepts.

 

 

MGMT 650 Course Learning Outcomes

At the end of the course, students will be able to :

1.Assess the basic issues and problems arising in service operations processes and how they differ from manufacturing operations processes.

As a company grows, there are always operational issues to go along with the progress it has made; many businesses are faced with issues and problems that can feel like they’re difficult to manage. Now, that your company has dealt with the problems of getting off the ground, it’s important to have solutions in place so you can overcome growing pains when they arise. Also, there are many issues such as:

Managing overheads, Monitoring performance, Listening to feedback, Responding to competition, Regulation and compliance, Uncertainty, Cyber risks, Finding the right staff, Retaining customers, and Cash flow. 

2.Apply quantitative methods and techniques in the design, improvement, and evaluation of service processes

Now, Quantitative methods are useful in that they often take less time to administer than qualitative methods. Also, they are easier to evaluate and may produce clearer, more objective results.

Pre-existing Records

In the workplace, gathering data from pre-existing records usually takes the form of statistics that were previously collected for other purposes. These are easy to obtain and compare. 

Self-report Surveys

Self-report surveys can be used as assessment tools. Remember that surveys have to be correctly designed and administered to ensure an acceptable degree of objectivity.

Drug Testing

Chemical drug testing is a more objective approach for assessing whether there is a drug use problem in the workplace. Also, for some workplaces, especially where there are significant safety or security issues, drug testing is required by law.

 

 

3.Demonstrate analytical thinking skills in the identification, modeling, and resolution of basic problems in service operations.

Here, some of the most important analytical skills that you can use in the workplace:

• Attention to detail: Being able to notice all of the specific aspects and features of a project, pick up on social cues and notice subtle patterns helps you gather the data you need to think analytically.
• Research: Determining what information is relevant and recognizing quality sources for data through research is the basis for performing an accurate analysis.
• Organizing: Dividing information into categories allows you to easily access the most relevant information and create convenient processes for analyzing information based on a logical organizational structure.
• Evaluating: Determining the quality, success and other attributes of a project or situation helps you draw accurate conclusions to guide decision-making and increase self-awareness.
• Problem-solving: Solving problems quickly and confidently is a practical analytical skill that applies all of the information you gathered to real-world situations that could be improved.
• Decision making: Deciding on a course of action takes confidence in your analysis and the ability to move from theoretical discussions to strategic actions.

4.Apply the basic service operations management methods to a real-life situation through team projects.

operations management for services has the functional responsibility for producing the services of an organization and providing them directly to its customers. It specifically deals with decisions required by operations managers for simultaneous production and consumption of an intangible product.

Also, These decisions concern the process, people, information, and the system that produces and delivers the service. Thus, It differs from operations management in general. Since the processes of service organizations differ from those of manufacturing organizations.

5.Produce written business reports to management analyzing service operations management issues and recommending ways to improve them.

Management reporting is a source of business intelligence that helps business leaders make more accurate, data-driven decisions. Furthermore, management reports aim at informing managers of different aspects of the business. They help them make better-informed decisions.

Moreover, They collect data from various departments of the company tracking key performance indicators and understandably present them. Shows the worth of your business over a specific period by disclosing financial and operational information.

Further, reporting for management provides insights into how the company is doing. Empowering decision-makers to find the right path to increase operating efficiency and make pertinent decisions to remain competitive. To do so, many companies use professional management reporting software.

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